About Us

Our Vision

We want for everyone to receive a dignified, compassionate and supportive response which enables a successful and sustainable move away from rough sleeping in the London Borough of Newham.

Our Values:

We believe that people thrive better in situations that provide both purpose and belonging.

We seek to be a place of safety and security, providing inclusive and supportive environments.

People are not defined by circumstances and labels. We are person centred and our work is person-led. We focus on our guests, and we seek genuine relationships so that we may encounter each person’s uniqueness as we journey together. We believe that all have gifts to share and we seek to learn together, knowing that everyone has something of value to bring.

We encourage all to hold boundaries, and we encourage guests to take responsibility, recognising our role is to help people to help themselves. We seek to manage behaviour in an appropriate and compassionate way, and are willing to step back when a guest is not willing to move forward.

We work in an open and honest way, seeking to build trust with all we encounter. We value partnerships, recognising the synergy between our work and sharing our resources where we are able. We value honesty and are clear with guests and partners about what we can do, and what we cannot do.

“I will tell you the kind of day I want—a day to set people free. I want a day that you take the burdens off others. I want a day when you set troubled people free and you take the burdens from their shoulders. I want you to share your food with the hungry.

I want you to find the poor who don’t have homes and bring them into your own homes. When you see people who have no clothes, give them your clothes! Don’t hide from your relatives when they need help.”