Covid 19 virus

support services in Newham

During the pandemic many of the usual services we offer through NEWday are restricted due to the health risks. 

To access support  please see the services below,

How to arrange a Covid19 test
walk-through coronavirus testing facility is open at East Ham Care Centre, Hilda Road, E6 Newham. Anyone with Covid-19 symptoms, however mild, can get a free swab test 
Alternatively go online to book a test either at home or at a centre
by clicking here

The Council’s #HelpNewham programme provided support to Newham residents who were in need and did not have support around them, during the first wave of the COVID-19 pandemic. At the end of August 2020, #HelpNewham transitioned into Well Newham, supporting Newham’s residents with all areas of their health and wellbeing.

Those residents who had been receiving #HelpNewham support were contacted by the team to make sure that anyone who needed ongoing support was transitioned to the Newham Food Alliance service.

The Newham Food Alliance is an open collaboration, supported by Newham council, of dozens of organisations from across the borough working to assist residents who are experiencing financial challenges that are preventing them from getting the food they need.

Click here to find out more and make a referral to the Newham Food Alliance 

Bonny Downs Community
Association Emergency Relief

BDCA foodbank is open weekly for Newham residents who have a referral voucher. It takes place on Wednesdays between 12 - 2pm at Bonny Downs Baptist Church, 8 Darwell Close E6 6BT.

For a list of other local foodbanks click here.

Emergency relief parcels

BDCA no longer providing this service.

If you still need free emergency parcels, this Map will show where else in Newham you can get this service.

Alternatively, if you need a helping hand and can pay for your shopping, consider our Neighbourhood Shoppers service.

Neighbourhood Shoppers Service

Please apply here if you

  • Are an existing BDCA member or live in E6, E12 or E13

  • You need a volunteer to shop for your essentials and can afford to pay for your items

  • The service is free of charge and you will simply reimburse us the amount on your receipt

Telephone advice only for the following services:

020 8586 7070 (extension 209) 


Benefits advice

Support for Newham residents with Universal Credit, journal update, JSA, ESA, Council Tax, Housing Benefit and Discretionary Housing Payment 

Mondays 9.30 am - 2.30 pm

Call: 07449 877 514


Employment support

Newham residents can get help and advice with job/training search, CV and job applications

Tuesdays 9.30 am - 12.30 pm

Call: 07449 877 514


Befriending phone calls

– to combat isolation and identify material needs that we can meet via our donation centre.


BDCA will continue to take provisional bookings for our facilities but are not currently requesting payments.

Debt Advice

Our debt centre is open for free face-to-face or phone appointments. This service is open to Newham residents.

Monday mornings 9.30am -12.30pm

The Well, 49 Vicarage Lane E6 6DQ​

To book an appointment, call 020 8586 7070 and request the office who will advise the next available time. Or email: or

Elders Support

020 8586 7070 (extension 209). Elders can also contact

The Silverline for telephone befriending and support.

Citizens Advice bureau

East London advice line

020 8525 6377

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