Covid 19 virus
support services in Newham
During the pandemic many of the usual services we offer through NEWday are restricted due to the health risks.
To access support please see the services below,
#HelpNewham
The Council has launched #HelpNewham – a way of delivering support to residents who are most in need. They are using a network of schools and council buildings across the borough to act as distribution centres for support services for our residents providing food and supplies, prescription delivery and a chat service.
If you are in one of the priority groups listed below or want to refer someone who is in need of support please follow the link to complete the form below or please email us at
help@newham.gov.uk or call 020 8430 2000.
You will be eligible for support if you come under one or more of the following:-
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Newham residents aged over 70 who live alone and do not have the support of friends or family
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Those who receive support through adult social care and who have health conditions identified by the NHS
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Young people whom we care for or support through social services
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Families with children with special educational needs and disabilities
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Members of Newham's street homeless community
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Families living in temporary accommodation
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Those who have been contacted directly by the NHS as part of their programme to shield 1.5 million people nationwide
Click here for an interactive MAP showing services in your area
TO APPLY click here for #HelpNewham response
When you or a carer has completed the form Newham Council will then phone.
Urgent referrals should receive their first parcel within 48 hours
(2 working days) – urgent is classed as anyone who has less than 5 days’ worth of food in their cupboards.
For everyone else, they should receive a parcel within 5-7 working days.
If you do not hear from Newham within a week or are refused help. Please follow the BDCA links below.
Anyone urgently needing supplies over the weekend can be referred to Ascension Community Trust on 020 7511 1232.
Bonny Downs Community
Association Emergency Relief
We have partnered with The Magpie Project, The Renewal Programme, West Silvertown Foundation and Alternatives Trust to coordinate an emergency relief response to support our community. People requiring support should not visit the hubs. Instead, make a request via this online referral form.
We ask that those seeking support to consider if there are other alternatives (e.g. family members, online delivery) before asking us for support as we would like to prioritise those that really need this service (people with no recourse to public funds, living in shared accommodation, on low income, single parents etc).
How to help and to donate to BDCA
We are accepting donations from the public, which will then be sorted and packed by volunteers and delivered to individuals who have been identified as vulnerable and self-isolating across Newham. If you would like to help, we encourage you to donate online as this reduces infection risk and gives us more flexibility to buy what is needed. Otherwise, you can purchase non-perishable foods, large size nappies, sanitary towels, soap, bleach, Milton tablets, washing up liquid, washing powder, fresh fruit & vegetables and drop them off to a hub below. We also need PAYG phones for our volunteers to call people with support.
Donation drop-off hubs:
EAST HAM HUB:
The Well Community Centre, 49 Vicarage Lane, E6 6DQ
Tuesdays and Thursdays 10 am – 2 pm
FOREST GATE HUB:
Forest Lane Lodge, E7 9DE
Mondays and Wednesdays 10 am – 2 pm
MANOR PARK HUB:
395 High Street North, E12 6PG
Tuesdays and Fridays 10 am – 2 pm
PLAISTOW HUB:
Forrest House, E13 8AB,
Mondays, Wednesdays and Fridays from 10 am - 3 pm
WEST SILVERTOWN HUB:
Britannia Village Hall, E16 1TU
Mondays and Thursdays 11 am - 3 pm
How can I access other BDCA services?
Due to the virus lockdown all of our venues are now closed. However we still operate the foodbank and a limited community lunch. Other services are by telephone only for the time being.
Foodbank
Our food bank is open on
Wednesday 12-2pm and Thursday 10-10am at
The Well Community Centre,
49 Vicarage Lane, E66DQ
If people are able to get a e-voucher from community links, schools or other providers they should bring that. If they are unable to get a voucher, they are asked to bring proof of name and address on a recent formal letter, and evidence of any children in the family.
This could be a red book, or school letter.
People are given 7 days worth of non-perishable food, and when available, cooked ready meals and fresh produce. The only criteria is that you are in a crises and have not attended another foodbank during that week.
For a list of other local foodbanks click here.
Food delivery service
For those unable to attend a foodbank and living in E6 or E16, you can apply online for a food parcel to be delivered to
you. www.bonnydowns.org/covid-emergency-parcels
Telephone advice only for the following services:
Advocacy
020 8586 7070 (extension 209)
Email: support@bonnydowns.org.
Benefits advice
Support for Newham residents with Universal Credit, journal update, JSA, ESA, Council Tax, Housing Benefit and Discretionary Housing Payment
Mondays 9.30 am - 2.30 pm
Call: 07449 877 514
Email: malathy.muthu@bonnydowns.org
Employment support
Newham residents can get help and advice with job/training search, CV and job applications
Tuesdays 9.30 am - 12.30 pm
Call: 07449 877 514
Email: malathy.muthu@bonnydowns.org
Befriending phone calls
– to combat isolation and identify material needs that we can meet via our donation centre.
Bookings/hires
– we will continue to take provisional bookings for our facilities but are not currently requesting payments
Debt Advice
Newham residents can get advice on managing their debt.
Mondays 9.30 am - 11:30 am
07951 688 883
Email: support@bonnydowns.org
Elders Support
020 8586 7070 (extension 209). Elders can also contact
The Silverline for telephone befriending and support.
East London advice line
020 8525 6377